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Answers and Questions

Can you sell my wedding dress etc for me? offers 2 options:

  1. Physical shop / Showroom where you can bring your dress for sale;
  2. Online shop is a classifieds site allowing you to post listings for your items for sale, enabling buyers to contact you directly.

Who pays for postage?

Postage may be included in the item’s price, but make sure this is discussed before you purchase the item, as this might be an additional cost you have to pay.

Can I change the details on my listing once I've added it?

You can edit your listing or change the photos at any time, by logging into “My Account”. You can also delete your listing from there once it’s sold.

How long will my listing be on the site for?

Your listing will be live on the site for up to 12 months (you decide when you post your listing). We will then send you an email notification to say that we have expired your advert and you have the option to relist it with a single click. You can keep doing this for as long as your item takes to sell.

What's the best way to receive payment for my item?

Unless you are meeting face to face (and receive a cash payment for your item), we recommend using a third party payment provider such as PayPal. In the event of a dispute, PayPal has its own Resolution Centre, but do make sure you meet the requirements of the seller protection scheme.

How do I post an item out once it's been sold?

Ensure that your item is adequately packaged to prevent damage whilst in transit. Always obtain proof of posting and ensure the parcel is insured against loss up to the full value of the item. The Post Office provides a free Certificate of Posting for free, which gives compensation for lower value items. A specialist courier company may also be able to assist you.

Should I get my wedding dress dry cleaned before I sell it?

This is entirely up to you, but please state in your listing whether or not it has been cleaned, and whether there is any stains / damage on the dress. You will also need to reflect the cleaning costs in your asking price – it can cost R 600 – R 1500 for professional cleaning, so buyers will need to factor this into their budget when deciding to buy your dress.

How do I know if I am buying from a Bride or a Business?

We have Brides as well as Businesses selling their items via PreLovedDressLady, however you will clearly be able to identify which is which. All of our Business listings will have a button on them saying “Business Listing”, and once viewing an individual listing, it will clearly state their business name, and have links to their “PreLovedDressLady shop” where you can view all items for sale from that Business, as well as click through to their website.

How do I know if the buyer is genuine?

Whilst we hope all the buyers on will be genuine, please be mindful that the person you are conversing with may not be who you think. Be extremely cautious if the potential buyer does any of the following:
Offers to pay more than your asking price.
Offers to pay via money order, Moneygram, Western Union or another untraceable method.
Sends you a link to PayPal, where you are then asked to re-enter your information. You should NEVER submit your information unless you’ve entered through PayPal’s homepage.
Asks you to send the item before the funds have cleared into your bank account. You should always wait for funds to have cleared before handing over your item. Please report any suspicious behaviour to

How do I know if the seller is genuine?

Whilst the majority of people advertising on will be lovely, friendly people selling genuine items, unfortunately we cannot guarantee this. Here are a few tips to help you avoid getting caught out:
Be wary of any adverts that contain very poor English, or are offering something that seems too good to be true – they nearly always are!
Avoid sellers asking for transfers via Western Union or MoneyGram – these methods are favoured by fraudsters and should be avoided.
Consider paying by the seller by PayPal as they offer compensation if you do not receive the item, or you find it is significantly not as described.
If a Seller is reluctant to provide any additional photos of the item, or does not allow you to view the item in person ahead of buying it, proceed with caution. There may be a genuine reason for this, but be alert to any suspicious behaviour.
Be wary of sellers who ask for lots of personal information from you, and are unable to provide you with adequate details of the item they are selling.
If you can view the item in person, we would always recommend this.
How do I report a suspicious listing?

Please email straight away if you suspect any listing is not genuine.

What commission do you charge at Showroom and Online Store?

We charge a max of 45% of selling price at Showroom.
And Free of charge at Online Store.

Where is your Showroom situated?

Milnerton, Cape Town, SA

What are your Showroom Trading Hours?

Monday-Friday, 9-00 … 18-00 by appointment only.

I just want to visit your Showroom to browse your dress. Can I do so?

Unfortunately not, please to book your appointment in advance.

How do I buy items through

You will need to contact the seller directly to arrange to view/buy the items. Once you have made contact and would like to definitely go ahead with the purchase, you will need to discuss a payment method with them. We would either recommend either cash on collection if possible, or using a third party payment provider such as PayPal.

How do buyers contact me?

Interested buyers can contact you via a “Message Seller” button on your listing. Their enquiry will be sent direct to your email inbox (the email address you sign up with), and you can reply directly from there.

Alternatively, you can supply a contact telephone number, and buyers can contact you that way.

How do I contact a seller?

Every listing will have a “Message Seller” button, where you can send an enquiry straight to their inbox.
Alternatively the seller might have chosen to provide their telephone number, in which case you can call them directly.

How do I search for wedding dress or items?

Searching is easy – you can either Browse by Category (Buy Online Wedding Dresses) or Buy in Store – Wedding Dresses, etc) or “What are looking for” search by keyword. allows you to then narrow down your search by location, color, wedding theme and much more.

How do I find wedding items near where I live?

From the Search page, you can either enter your city, province  into the box on the right hand side.